Clinical Software Services is a professional clinical software training firm operated by former GE Clinical Engineer Heidi Loutzenhiser in Astoria Oregon. With over 20 years experience working in Healthcare Information Technology, Heidi has worked in a wide variety of environments in a wide variety of customer service oriented roles.
In 1996 Heidi joined the technical support staff at MedicaLogic, specializing in Encounter Form editor, Crystal Reports, clinical workflow and application use. Heidi developed close customer relationships while providing remote technical support via email, phone and dial-in. In 1998 Heidi transferred from the support department to the clinical engineering department.
For 5 years Heidi was a member of the Centricity engineering team with GE Healthcare (formerly MedicaLogic.) Responsible for the design and engineering of clinical content shipped with the Centricity EMR product, Heidi also contributed to application design, customer relations, training and services. Heidi worked as a customer advocate, clinical workflow expert, project manager and clinical engineer on over 30 projects and 8 versions of Centricity.
In September 2004, Heidi left GE and began offering specialized consulting services to the Centricity EMR community. In the past 15 years Heidi has served over 500 clinics with custom engineering and consulting needs, as well as training hundreds of users to build their own clinical content and maximize their use of EMR.
BA from Portland State University
Karls-Eberhard University in Tubingen Germany
Universita di Siena, Siena Italy
Seagate Crystal Reports
Project Management Principles
Open Book Management